COVID-19 F.A.Q.

Question: Jenkintown Library is now in the “green phase”, what does that mean for the public?

Answer: Jenkintown Library will reopen in a limited scope to the public on Tuesday, July 14. This will not be business as usual. Jenkintown Library will have temporary hours of operation, limited service and only a limited number of people will be allowed in the building at once. We will be diligent in following all CDC and Pennsylvania guidelines and procedures for disinfection.

 

Question: What are the library hours of operation?

Answer: Temporary hours of operation are:
Monday          10 AM - 5:00 PM
Tuesday         10 AM - 5:00 PM
Wednesday    10 AM – 7:00 PM
Thursday        10 AM - 5:00 PM
Friday             10 AM - 5:00 PM
Saturday Closed
Sunday Closed

 

Question: When can I come into the building?

Answer: Starting Tuesday, July 14, 2020 patrons are allowed to enter the building, browse, checkout materials, and pick-up waiting holds. To follow CDC guidelines and the importance of maintaining social distancing, a total of 5 people at one time will be allowed in the building for a limited time of 30 minutes each during the library’s open hours.

 

Question: How many people are allowed in the building at one time?

Answer: This is an evolving process. Following CDC guidelines and maintaining social distancing, 5 people at a time will be allowed in the building for a limited time of 30 minute sessions during the library’s open hours.

 

Question: How do I let you know that I want to come into the library?

Answer: Please call from your car or ring the backdoor bell for entry. A staff member will admit you into the building. Access is limited to 5 people at one time for 30 minute sessions. There is a possibility that you might need to wait for a short period of time.

 

Question: When I come to the library, is a mask or face covering required?

Answer: Yes, Jenkintown Library is requiring all patrons to wear a face mask per CDC guidelines. The only exception to this are children under the age of 2 years old. If you are unable to wear a mask because of an existing medical condition the library staff will work with you to help access materials, but you are not permitted to enter the building. 

 

Question: May I still request curbside pickup if I feel uncomfortable coming into the library?

Answer: Yes, curbside service to pick up held materials still remains an option. Inform staff when you have arrived by calling the library or ringing the back door bell. A staff member will bring out your requested items to your car.

 

Question: I have not returned my library materials yet, will I be charged a fine(s)?

Answer: You will not be charged any fines. Fines have been waived. You will held responsible for fines incurred prior to the closing of the library.

 

Question: Why are my materials still checked out to me? I returned them in the book drop.

Answer: Returned items are being quarantined for 72 hours before being checked in.

 

Question: Will the Children’s Room be open?

Answer: The Children’s Room remains closed to the public. Materials from the room have been brought downstairs for browsing/checkout. If you have a specific title/author/subject request please ask a staff member to help you.

 

Question: Can I borrow items from other libraries?

Answer: Patrons can request items through the online catalog or by calling the library.

 

Question: What is the procedure to use a public computer?

Answer: A public computer is available for limited time use of 30 minutes.

 

Question: When will passport services resume?

Answer: At this time, the Jenkintown Library is offering curbside passport service by appointment only, 215-884-0593. For the most updated information visit our home page.  

 

Question: Can I borrow museum passes?

Answer: Museum passes are temporarily not available for check out.

 

Question: Can I browse the bookstore?

Answer: The bookstore remains closed. No book donations will be accepted until further notice.

 

Other questions? Please contact Jenkintown Library, 215-884-0593.

Jenkintown Library looks forward to welcoming you all back into the building. Thank you for your encouragement and support during these difficult times.